Shipping policy
shipping
we ship to every country our logistics network actually covers — not just wherever a sales channel happens to list us. enter your address at checkout to see if you're covered; more countries get added as we confirm coverage.
processing time: 1–3 business days. we don't keep everything in one warehouse — when you order, we're placing it with the right maker for that piece, then packing it and sending it out.
transit time: usually 5–10 business days once it ships. farther destinations can run a little longer.
order to door: usually 6–13 business days depending on where you are. if it's been longer than that, email us at hi@uggaz.com.
shipping cost
free shipping on orders $36 and up. under the threshold it's a flat rate by region:
- $3.99 — mainland china, hong kong and macau
- $6.99 — asia-pacific, including australia and new zealand
- $9.99 — the americas and the uk
- $12.99 — the european union
- $14.99 — everywhere else we ship
the exact rate shows at checkout once you enter your address; that's the one that counts.
hong kong and mainland china run faster than everywhere else — 3–5 business days.
express is off for now. one shipping option that works beats two that don't. we'll bring a faster line back once the standard one has a track record.
taxes and duty
us. import duty is prepaid before your box leaves china. nothing to settle with the courier, nothing owed at the door.
eu. vat and import duty are already included in the price you see, for orders up to €150. if your order is above that, we'll email you before it ships.
mexico, south korea, chile, vietnam and oman. customs won't release a parcel without the recipient's tax id (in mexico, your RFC or CURP). email it to hi@uggaz.com once your order is placed, or the box will sit at the border. mexico also has a value ceiling on this route, so a large order may need to go out as two.
everywhere else. duty is prepaid on most routes. switzerland is the main one that isn't — orders over about $70 get charged on arrival, and we can't pay that ahead for you. if your country works the same way, your carrier will tell you before delivery.
where it ships from: everything ships from china — that's part of why transit runs longer than a domestic order would.
not seeing your country at checkout? email hi@uggaz.com — we're actively adding coverage.